Thank you for supporting The Henry Ford. Your purchase directly benefits the organization’s educational programs, exhibitions and ongoing conservations efforts.

For information or to contact customer services for your specific purchase(s), please choose one of the following:

• Retail purchases
• Ticket purchases
• Membership purchases
• Image Source purchases

RETAIL PURCHASES

Event Network or EN is an international company that specializes in outsourced retail management. You will notice that your credit card statement will list "EN ONLINE GIFT SHOP” as the vendor for your transaction.

You may contact us at:
The Henry Ford Retail Stores
20900 Oakwood Blvd
Dearborn, MI 48124
Email: shop@TheHenryFord.org
Phone: 313.982.6144
All inquiries are handled M-F, 7:30am – 5pm EST

Additional Information is available at
http://giftshop.thehenryford.org/a542/terms-and-conditions

TICKET PURCHASES
All online ticket purchases are non-refundable, non-exchangeable.  Events at The Henry Ford are held rain or shine, even outdoor events.

Children 4 and under are free to the Museum and Village. Children age 2 and under that do not require their own seat are free to the Ford Rouge Factory Tour and the IMAX Theatre. Please inform a cashier or ticket attendant upon arrival if there are children under 4 (or under 2 for IMAX and Ford Rouge) in your party.

A $2.50 service fee for orders through the Call Center and a $5.00 parking and road maintenance fee will be charged for all orders. Members and IMAX-only patrons will not be charged for parking.

If you have any questions about your online ticket purchase, please call our Call Center at 313-982-6001.  Our Call Center is ready to take your call 7 days a week from 9:00 AM to 5:00 PM.

Group admission
Groups of 15 or more are eligible for discounted group admission prices. Group reservations must be made at least 24 hours in advance in order for group discount pricing to apply.  Group reservations cannot be made online at this time.  Please contact our Call Center at 313-982-6001 Monday-Sunday, 9:00am-5:00pm

Parking
A $5.00 parking and road maintenance fee will be charged for all orders. Members and IMAX-only patrons will not be charged for parking. Spaces are available for buses and RVs.  We do not have parking gates or booths. All fees are collected at the point of ticket purchase either on site, through the Call Center or the web site.  If you are purchasing in advance over the phone or on our web site, you will be assessed this fee at the time of purchase, not upon arrival.

MEMBERSHIP PURCHASES

All online membership purchases are non-refundable, non-exchangeable. 

All membership cards will be mailed to you directly with one exception: If you have purchased your membership in combination with an event ticket and it is less than 2 weeks prior to this event, your membership will be held at event will call with your tickets.  If you wish to pick up your membership cards at an earlier date, please contact our membership hotline:  313.982.6001, press 2.

When visiting with your membership, please remember to bring your photo ID.  You will be asked to show your valid card and ID at the venue gates.

For more information on membership and its benefits, please click here.

For questions about membership, please call our membership hotline in the Call Center; 313.982.6001, press 2.  Our Call Center is open 7 days a week from 9:00 AM to 5:00 PM.

IMAGE SOURCE PURCHASES

Contact
Email: imagesource@thehenryford.org
Fax: 313.982.6244
Email and fax inquiries are handled M-F 9am-5pm EST

Or write to us at:
The Henry Ford
Benson Ford Research Center
20900 Oakwood Boulevard
Dearborn, MI 48124

Payment
We accept the following major credit cards: MasterCard, Visa, Discover, and American Express with valid expiration dates. There is no sales tax for digital images.

For more information on Image Source visit our Frequently Asked Questions page.

For questions not answered in FAQs contact us at imagesource@thehenryford.org.

For research related questions contact us at research.center@thehenryford.org.