Marketing, Sales and Service

We are the eyes, ears and voices of Ford, meeting customer demand by delivering the right products to the right dealers at the right time.


What We Do

  • Field Operations

    Responsible for the development, communication and general management of the field’s workload and priorities for both FCSD and Ford Sales. We are also responsible for working with all corporate business owners. To do so, we communicate with the dealer network and our field team to manage specific marketing, sales and service initiatives.

  • Ford & Lincoln Marketing

    Represents the voice of the customer in all product marketing efforts and provides proper analysis to ensure a high rate of return on investment in all consumer-facing marketing efforts.

  • Ford & Lincoln Sales

    Provides the primary interface between the company and Ford and Lincoln stores on priority initiatives. As the face of the company, the sales divisions have responsibility for cascading vehicle production schedules and maintaining consistency in national and local advertising.

  • Ford Customer Service Division

    Provides all levels of customer and dealer support. Our multi-faceted organization aims to provide an outstanding customer ownership experience that leads to customer loyalty, vehicle repurchase and additional sales of parts, accessories and services.

  • Global Marketing Sales and Service

    Responsible for global strategic product, volume, fixed marketing, consumer experience and retail planning operations.