Nobody wants to be stuck on the side of the road with a flat tire or an empty gas tank. But if you do need help, our Roadside Assistance crew is there for you 24 hours a day, seven days a week.
Help When You Need It Most
If you get stuck on the road, contact Roadside Assistance for help with the following situations:
- Mount your spare if you have a flat tire.
- Jump-start your battery.
- Unlock your vehicle if you are locked out (doesn’t include the cost of making spare keys).
- Bring you fuel if you run out, up to 2 times in a 12-month period. Delivery includes up to 2 gallons of gas or 5 gallons of diesel fuel.
- Tow your vehicle if you are stranded or have been in an accident to the nearest qualified Ford or Lincoln-Mercury dealer within 35 miles.
- Pull you out of a tough spot. If our vehicle can stay on a paved or county-maintained surface road, we’ll pull an eligible vehicle up to 100 feet using cables, chains or ropes.
After you call Roadside Assistance, a customer service representative will contact a service provider close to your location to get you help as quickly as possible. As a member, these services are provided at no cost.
Need Help Right Now?
- Call 800-241-3673 if you’re driving a Ford, Lincoln or Mercury vehicle.
- Call 800-665-2006 if you’re in Canada and driving a Ford, Lincoln or Mercury vehicle.
Help No Matter Where You Are
Roadside Assistance is available to you whenever you need it throughout the 50 states, Puerto Rico, the Virgin Islands and Canada.
Coverage
If you're a Ford, Mercury or Lincoln owner, you receive complimentary Roadside Assistance service coverage up to 3 years/36,000 miles for 2006 model year and earlier Ford and Mercury vehicles and 4 years/50,000 miles for 2006 model year and earlier Lincoln vehicles. For 2007 and 2008 model year Ford and Mercury vehicles, service coverage is up to 5 years/60,000 miles. For 2007 and 2008 model year Lincoln vehicles, service coverage is up to 6 years/70,000 miles.
Extending Your Coverage
If your complimentary roadside assistance coverage has expired, you can choose to extend your coverage by purchasing a Ford Extended Service Plan (ESP).
All Ford ESPs include Roadside Assistance. Not only will you have the peace of mind that comes with knowing your vehicle is protected if it needs an unexpected repair, but you'll also rest easy knowing you can get help if you're stuck on the side of the road. Contact your local Ford or Lincoln-Mercury dealer to purchase a Ford ESP within 3 years/36,000 miles after purchase of a new vehicle. For used vehicles, a Ford ESP must be purchased at the time of sale
Reimbursement Requests
If you arrange your own service, you can file a reimbursement claim by mailing your invoice and repair order to the following address:
Ford Roadside Assistance
Attn: Claims
PO Box 9145
Medford, MA 02155
More Information
To learn more about Roadside Assistance or to purchase a Ford Extended Service Plan, visit the Ford and Lincoln Mercury Genuine Parts and Service website.
