Frequently Asked Questions

We're here to help at every stage of your vehicle purchase. We've got answers to your questions, maintenance information, owners' websites and more!

Hybrids
Putting Hybrids on the road
Do you have any information regarding the tax credit for Hybrids ?
How many Hybrid vehicles does Ford offer?
How does a Hybrid engine work?
How many miles per gallon (MPG) does a hybrid vehicle get?
Ford Credit
What is the email address to send a question about my Ford Credit account?
What is Ford Credit's telephone number?
Can I defer my payment this month?
How do I update my Ford Credit information?
Recalls
What are recalls?
What is the criteria for a recall?
Does a recall expire?
How long does it take to complete a recall?
Motorcraft
How do I find out more about Motorcraft Parts?
Where can I buy Motorcraft Parts?
Why should I use Motorcraft Parts?