Owner Support

Frequently Asked Questions

Top Frequently Asked Questions

What are the Benefits of registering on a Ford, Lincoln, or Mercury Owner website?

Fordowner.com, Lincolnowner.com or Mercuryowner.com are great resources for advice about owning, driving and caring for your vehicle.  Thru them you can:

• Schedule service appointments. 
• Purchase extended service plans.
• View and print service coupons.
• View owner/warranty guides and maintenance schedules.

Additionally, by registering your Ford, Lincoln and/or Mercury vehicle at one of these sites, you will receive these additional benefits:

• Track your vehicles service history.
• Receive scheduled maintenance reminders.
• Pay your Ford Credit bill.
• Obtain vehicle recall updates.
• Access your dealer’s website.
• View and print service coupons for your dealer.

What are SYNC's Driver Services?

In addition to hands-free calling and playing music, SYNC offers Driver Services which include:

• SYNC's Vehicle Health Report (VHR)*- Give your car a check up with a simple voice command. SYNC can run a real time, detailed diagnostic report of your vehicle. With a voice command, SYNC can gather relevant information from your vehicle's control modules. In a matter of minutes, SYNC can alert you that your private report is ready for viewing online at www.syncmyride.com. SYNC lets you take care of your car and get peace of mind with a simple command. You can visit SyncMyRide.com for more details.
  

• SYNC's 911 Assist* - If you're not able to make an emergency call, SYNC 911 will connect you to a 911 operator. When the feature is ON, 911 Assist uses your paired and connected phone to dial 911 if your airbag deploys and, on certain vehicles, if the emergency fuel pump shut-off is activated. 911 Assist give occupants the option to cancel the call before dialing. 

• Traffic, Directions and Information* - SYNC's subscription service** which provides in-vehicle traffic reports, turn-by-turn directions, business searches and your favorite news, sports and weather, all with simple voice commands.

*911 Assist is available in the United States and Canada only. Vehicle Health Report and Traffic, Directions and Information are available in the United States only.

**SYNC's Traffic, Directions and Information is available as a complimentary 3-year subscription for owners of new vehicles equipped with the service. Renewal subscriptions and subscriptions for second owners, or owners who wish to add an additional phone to the service cost $60/year. Standard voice phone and text message charges may apply.

How do I contact Ford Credit?

Ford Credit is an indirect, wholly owned subsidiary of Ford Motor Company.

For automobiles not financed with Ford Motor Credit , please contact the bank which provided the financing.

Customers trying to return lease vehicles when dealership is no longer in business, should contact Ford Credit.

Please contact the Customer Service Center via e-mail or call 1-800-727-7000 (Monday - Saturday, 7:00am - 8:00pm CST) for more information.

The New 2011 Ford F-Series Super Duty.

Ford is launching the most capable heavy-duty pickup in America – the 2011 Ford F-Series Super Duty – offering customers the most powerful and fuel-efficient choice of either gas or diesel engines.

• Fuel economy on the all-new 2011 Ford F-Series Super Duty equipped with the 6.7-liter Power Stroke® V-8 diesel engine averages an 18 percent improvement for pickup models and up to 25 percent improvement for chassis cabs versus 2010 models. Trucks equipped with new base 6.2-liter V-8 gas engines average a 15 percent improvement versus 2010 models.
  
• The all-new Ford-engineered, Ford-designed, Ford-built 6.7-liter Power Stroke V-8 turbocharged diesel engine has best-in-class torque of 735 ft.-lb. (at 1,600 rpm) and best-in-class 390 horsepower (at 2,800 rpm) – 85 ft.-lb. and 40 horsepower more than the outgoing model – with best-in-class fuel economy; new engine is B20 biodiesel compatible, too.
  
• All-new 6.2-liter V-8 gas engine is also best-in-class with 385 horsepower and 405 ft.-lb. of torque – 85 more horsepower and 40 ft.-lb. of torque more than the current 5.4-liter V-8 gas engine. It also delivers class-leading fuel economy and E85 compatibility.
  
• All-new powertrains are the backbone of the new 2011 F-Series Super Duty, which has class-leading towing capability 26,400 pounds on chassis cabs and 24,400 pounds on pickups; best-in-class payload capability of 12,711 on chassis cabs and 6,520 pounds on pickups.
  

For more information on the 2011 F Super Duty, visit us at Fordvehicles.com for a view of our class-leading technologies and capabilities.  Additional technical information is also available at the Ford Media website.