Performance Summary

Below is a summary of our key performance data. Please also see the Year in Review for discussion of data parameters, as well as the data sections in the Financial Health Data, Climate Change and the Environment Data, Supply Chain Data, Water Data, Vehicle Safety and Driver Assist Technologies Data, and People Data sections for additional indicators, five-year trends and notes on data assurance.

Financial Health

	2010	2011	2012
Global Quality Research System “things gone wrong” (3 months in service), total “things gone wrong” per 1,000 vehicles¹	1,140	1,447	1,373
Global Quality Research System customer satisfaction (3 months in service), percent satisfied²	82	68	72
Sales satisfaction with dealer/retailer, Ford brand, U.S., net promoter score	84.0	85.0	87.0
Sales satisfaction with dealer/retailer, Ford brand, Europe, net promoter score	79.0	82.0	86.5
Service satisfaction with dealer/retailer, Ford brand, U.S., net promoter score	75.0	75.0	78.0
Service satisfaction with dealer/retailer, Ford brand, Europe, net promoter score	59.0	64.0	71.5
Shareholder return – Bloomberg total return analysis, percent	67.9	-36	23
Net income/loss, $ billion	6.6	20.2	5.7
Sales and revenue, $ billion	129	136	134.3

Climate Change and the Environment

	2010	2011	2012
Ford U.S. fleet fuel economy, combined car and truck, miles per gallon (higher mpg reflects improvement)	26.9	27.8	30.0
Ford U.S. fleet CO₂ emissions, combined car and truck, grams per mile (lower grams per mile reflects improvement)	329	318	297
Ford Europe CO₂ tailpipe emissions per vehicle, grams per kilometer (based on production data for European markets)	128	130	129³
Worldwide facility energy consumption, billion kilowatt hours	16.1	15.5	14.0
Worldwide facility energy consumption per vehicle, kilowatt hours per vehicle	3,087	2,778	2,449
Worldwide facility CO₂ emissions, million metric tons	5.2	5.1	5.1
Worldwide facility CO₂ emissions per vehicle, metric tons	1.01	0.91	0.90
North American Energy Efficiency Index, percent (higher percentage reflects improvement)	14.4	2.6	6.4⁴

Water

	2010	2011	2012
Global water use, million cubic meters	26.2	25.7	23.9
Global water use per vehicle produced, cubic meters	5.1	4.7	4.3

Vehicle Safety and Driver Assist Technologies

	2010	2011	2012
U.S. safety recalls, number per calendar year (including legacy vehicles on the road for 10+ years)	7	13	24
U.S. units recalled, number of units (including legacy vechicles on the road for 10+ years)	551,000	3,339,000	1,399,000
IIHS Top Safety Picks by model year, percent of Ford Motor Company vehicles tested receiving the honor	n/a	52	75⁵

Supply Chain

	2010	2011	2012
Number of individuals trained in working conditions requirements and sustainability management systems	2,149	2,414	2,760
Assessments to date⁶	751	834	811
Training cascade to workforce, individuals trained	318,593	372,998	430,257

People

	2010	2011	2012
Employee satisfaction, Pulse survey, overall, percent satisfied	68	69	71
Overall dealer attitude, Ford, relative ranking on a scale of 1–100 percent (winter/summer score)	83/85	84/82	84/83
Overall dealer attitude, Lincoln Mercury, relative ranking on a scale of 1–100 percent (winter/summer score)	71/62	61/64	68/67
Ford Motor Company Fund contributions, $ million	19	20	21.6
Corporate contributions, $ million	10	10	8.5
Volunteer Corps, thousand volunteer hours	112	110	115
Lost-time case rate (per 100 employees)
Americas	0.8	0.9	0.8
Asia Pacific and Africa	0.1	0.1	0.1
Europe	0.3	0.3	0.4

The Global Quality Research System (GQRS) is a Ford-sponsored competitive research survey. The GQRS is a good indicator of other quality results. For the 2011 model year, we began reporting global GQRS TGW data. In previous years we had reported only North American region GQRS TGW data. In addition, we changed the GQRS survey to include additional questions on vehicle entertainment and information systems. Therefore, the 2011 results are not comparable to previous years.
The Global Quality Research System (GQRS) is a Ford-sponsored competitive research survey. The GQRS is a good indicator of other quality results. For the 2011 model year, we began reporting global GQRS Customer Satisfaction data. In previous years, we had reported only North American region GQRS Customer Satisfaction data. In addition, we changed the GQRS survey to include additional questions on vehicle entertainment and information systems. Therefore, 2011 results are not comparable to previous years.
This is preliminary data; official data from European Commission expected in November 2013.
The energy efficiency index is a normalized indicator of energy used per vehicle produced based on a calculation that adjusts for typical variances in weather and vehicle production. The Index is set at 100 for the baseline year to simplify tracking annual improvements. In 2012, we expanded our energy efficiency to include global energy use data. In previous years, it only included energy use at North American facilities. In 2012, we also reset the baseline year to 2011. A year 2000 baseline was used through 2006; the baseline was reset to year 2010 starting in 2011. The year 2012 improvement indexed against the year 2011 baseline was 6.4, indicating a 6.4 percent improvement in global energy efficiency per vehicle from 2011 to 2012. Higher percentage reflects improvement.
In 2013, this figure rose to 93 percent.
Prior-year ‘Assessments completed to date’ figures reflect calculation errors in deriving totals. These errors have been corrected for 2012; however, certain figures may be slightly lower than in prior years due to the calculation corrections.