Data - People - Sustainability 2011/12

A. Employee Satisfaction, Pulse Survey

B. Overall Dealer Attitude

C. Employment by Business Unit

D. Total Purchases from Minority-owned Businesses – United States

E. Total Purchases from Women-owned Businesses – United States

F. U.S. Employment of Minority-group Personnel and Women at Year-end

G. Charitable Contributions

H. Volunteer Corps

Notes to Data

Notes to Data

Analysis

Notes to Data

Notes to Data

Analysis

Notes to Data

Analysis

Notes to Data

Notes to Data

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Percent satisfied

In 2006, the Pulse survey was changed to incorporate new dimensions. While there was no change to the number or content of the existing 55 core questions asked on Pulse, they were realigned into eight revised dimensions. These changes were made because the revised dimensions are better focused on current business priorities and can provide a framework for more focused feedback and action planning. In addition, the revised Employee Satisfaction Index can be benchmarked externally; none of the prior 13 dimensions could be benchmarked outside the Company.

Employee Satisfaction Index continues an 8-year trend of scores equal to or better than prior year. Management Commitment to Diversity continues a 5-year trend of scores equal to or better than prior year.

Relative ranking on a scale of 1–100 percent

	2006	2007	2008	2009	2010	2011
Ford (winter/summer score)	64/64	64/69	69/68	71/80	83/85	84/82
Lincoln Mercury (winter/summer score)	64/62	64/66	66/64	66/71	71/62	61/64
Industry (winter/summer score)	71/70	70/72	73/72	70/74	75/78	80/81

Overall dealer attitude is measured by the National Automobile Dealer Association (NADA) Dealer Attitude Survey. Scores are for the summer and winter respectively of the year noted.

Approximately 67 percent of our dealers provided feedback through the Summer 2011 NADA survey process. We showed notable improvement in many areas in this survey, including in our Regional Sales, Service and Parts Personnel rankings.

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Average number of people employed

	2006	2007	2008	2009	2010	2011
Total	283,000	246,000	213,483	176,783	165,489	165,968
Automotive	270,000	235,000	203,316	168,610	158,470	159,540
Financial Services	13,000	11,000	10,167	8,173	7,019	6,428

Reported to regulatory authorities

These employee numbers do not include dealer personnel; 2009 employee numbers have been adjusted to reflect the new accounting standard on the deconsolidation of many of our variable interest entities.

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$ billion

2006	2007	2008	2009	2010	2011
3.7	4.2	3.3	2.7	3.8	5.1

From 2003 to 2007, purchases from non-minority, women-owned businesses were included within total purchases from all minority suppliers. Beginning in 2008, we provided separate data for women-owned businesses, which accounted in part for the reduced amount of purchases in 2008.

In 2011, Ford purchased $5.08 billion in goods and services from approximately 250 minority-owned suppliers and $1.06 million in goods and services from more than 150 women-owned businesses. Our 2011 results were an improvement over 2010, exceeding our sourcing goals for both minority- and women-owned suppliers.

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$ billion

2008	2009	2010	2011
0.763	0.539	0.866	1.06

From 2003 to 2007, purchases from non-minority, women-owned businesses were included within total purchases from all minority suppliers. In 2008, we began breaking out separate data for purchases from non-minority, women-owned businesses.

In 2011, Ford purchased $5.08 billion in goods and services from approximately 250 minority-owned suppliers and $1.06 million in goods and services from more than 150 women-owned businesses. Our 2011 results were an improvement over 2010, exceeding our sourcing goals for both minority- and women-owned suppliers.

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Percent

Reported to regulatory authorities

To align with the 2003–2007 reported data, 2008 data has been modified to reflect the total Company. Previously, 2008 data reported Ford Automotive data only.

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$ million

	2006	2007	2008	2009	2010	2011
Total	83	54	49	29	29	30
Ford Motor Company Fund	58	37	33	20	19	20
Corporate	25	17	16	9	10	10

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Thousand volunteer hours

2006	2007	2008	2009	2010	2011
80	86	100	100	112	110

Employee Satisfaction Index

Company Success Mindset

Management Commitment to Diversity

Overcoming Workplace Obstacles

The Ford Volunteer Corps was founded in 2005, and 2006 is the first year data are available. However, volunteerism and community service have long been a part of Ford’s culture, and these efforts were formalized in 1997 with the creation of the 16-hour Community Service Program.