Owner Support

Frequently Asked Questions

Top Frequently Asked Questions

What are the Benefits of registering on the Ford or Lincoln Owner websites?

Fordowner.com and Lincolnowner.com are great resources for advice about owning, driving and caring for your vehicle. Thru them you can:

• Schedule service appointments.
• Purchase extended service plans.
• View and print service coupons.
• View owner/warranty guides and maintenance schedules.

Additionally, by registering your Ford, Lincoln and/or Mercury vehicle at one of these sites, you will receive these additional benefits:

• Track your vehicles service history.
• Receive scheduled maintenance reminders.
• Pay your Ford Credit bill.
• Obtain vehicle recall updates.
• Access your dealer’s website.
• View and print service coupons for your dealer.

What are SYNC's Driver Services?

In addition to hands-free calling and playing music, SYNC offers Driver Services which include:

• SYNC's Vehicle Health Report (VHR)*- Give your car a check up with a simple voice command. SYNC can run a real time, detailed diagnostic report of your vehicle. With a voice command, SYNC can gather relevant information from your vehicle's control modules. In a matter of minutes, SYNC can alert you that your private report is ready for viewing online at www.syncmyride.com. SYNC lets you take care of your car and get peace of mind with a simple command. You can visit SyncMyRide.com for more details.
  

• SYNC's 911 Assist* - If you're not able to make an emergency call, SYNC 911 will connect you to a 911 operator. When the feature is ON, 911 Assist uses your paired and connected phone to dial 911 if your airbag deploys and, on certain vehicles, if the emergency fuel pump shut-off is activated. 911 Assist give occupants the option to cancel the call before dialing. 

• Traffic, Directions and Information* - SYNC's subscription service** which provides in-vehicle traffic reports, turn-by-turn directions, business searches and your favorite news, sports and weather, all with simple voice commands.

*911 Assist is available in the United States and Canada only. Vehicle Health Report and Traffic, Directions and Information are available in the United States only.

**SYNC's Traffic, Directions and Information is available as a complimentary 3-year subscription for owners of new vehicles equipped with the service. Renewal subscriptions and subscriptions for second owners, or owners who wish to add an additional phone to the service cost $60/year. Standard voice phone and text message charges may apply.

How do I contact Ford Credit?

Ford Credit is an indirect, wholly owned subsidiary of Ford Motor Company.

For automobiles not financed with Ford Motor Credit , please contact the bank which provided the financing.

Customers trying to return lease vehicles when dealership is no longer in business, should contact Ford Credit.

Please contact the Customer Service Center via e-mail or call 1-800-727-7000 (Monday - Saturday, 7:00am - 8:00pm CST) for more information.

The New 2015 Mustang

The next chapter in the life of the iconic pony car begins today as the all-new Ford Mustang – loaded with innovative technologies and delivering world-class levels of performance.

 

• All-new sophisticated design clearly inspired by 50 years of Mustang heritage evolved to attract wider array of customers and expand global market availability

 
• Mustang now available with three engines offering a broader power of choice – a more powerful 5.0-liter V8, a 3.7-liter V6 and an all-new fuel-efficient 2.3-liter EcoBoost® engine

 
• Mustang sets new performance and dynamics benchmarks for the brand with world-class handling, more precise steering control and enhanced ride comfort

For more information on the 2015 Mustang, visit us at Ford.com for a view of our class-leading technologies and capabilities. Additional technical information is also available at the Ford Media website.