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Year in Review

Performance Summary

Below is a summary of our key performance data. Please also see the Year in Review for discussion of data parameters, as well as the data sections in the Financial Health Data, Climate Change and the Environment Data, Supply Chain Data, Water Data, Vehicle Safety and Driver Assist Technologies Data, and People Data sections for additional indicators, five-year trends and notes on data assurance.

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Financial Health

  2011 2012 2013
Global Quality Research System “things gone wrong” (3 months in service), total “things gone wrong” per 1,000 vehicles1 1,447 1,373 1,388
Global Quality Research System customer satisfaction (3 months in service), percent satisfied2 68 72 72
Sales satisfaction with dealer/retailer, Ford brand, U.S., net promoter score 85.0 87.0 88.0
Sales satisfaction with dealer/retailer, Ford brand, Europe, net promoter score 82.0 86.5 86.5
Service satisfaction with dealer/retailer, Ford brand, U.S., net promoter score 75.0 78.0 77.0
Service satisfaction with dealer/retailer, Ford brand, Europe, net promoter score3 64.0 71.5 72.5
Shareholder return – Bloomberg total return analysis, percent (36) 23 22
Net income/loss, $ billion 20.2 5.7 7.2
Sales and revenue, $ billion 136 133.64 146.9

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Climate Change and the Environment

  2011 2012 2013
Ford U.S. fleet fuel economy, combined car and truck, miles per gallon (higher mpg reflects improvement) 27.8 30.0 29.55
Ford U.S. fleet CO2 emissions, combined car and truck, grams per mile (lower grams per mile reflects improvement) 318 297 302
Ford Europe CO2 tailpipe emissions per vehicle, grams per kilometer (based on production data for European markets) 130 1166 NA7
Worldwide facility energy consumption, billion kilowatt hours 15.5 14.2 15.0
Worldwide facility energy consumption per vehicle, kilowatt hours per vehicle 2,778 2,539 2,442
Worldwide facility CO2 emissions, million metric tons 5.1 4.79 4.82
Worldwide facility CO2 emissions per vehicle, metric tons 0.91 0.86 0.78
Energy Efficiency Index, percent (higher percentage reflects improvement)8 2.6 6.4 17.0

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Water

  2011 2012 2013
Global water use, million cubic meters9 25.6 23.7 24.9
Global water use per vehicle produced, cubic meters9 4.7 4.2 4.0

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Vehicle Safety

  2011 2012 2013
U.S. safety recalls, number per calendar year (including legacy vehicles on the road for 10+ years) 13 24 16
U.S. units recalled, number of units (including legacy vechicles on the road for 10+ years) 3,339,000 1,399,000 1,188,000
IIHS Top Safety Picks by model year, percent of Ford Motor Company vehicles tested receiving the honor 52 75 93

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Supply Chain

  2011 2012 2013
Number of individuals trained in working conditions requirements and sustainability management systems 2,414 2,760 2,920
Assessments to date10 834 811 915
Training cascade to workforce, individuals trained 372,998 430,257 488,472

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People

  2011 2012 2013
Employee satisfaction, Pulse survey, overall, percent satisfied 69 71 75
Overall dealer attitude, Ford, relative ranking on a scale of 1–100 percent (winter/summer score) 84/82 84/83 84/85
Overall dealer attitude, Lincoln11, relative ranking on a scale of 1–100 percent (winter/summer score) 61/64 68/67 76/78
Ford Motor Company Fund contributions, $ million 20 21.6 26.3
Corporate contributions, $ million 10 8.5 11.4
Volunteer Corps, thousand volunteer hours 110 115 150
Lost-time case rate (per 100 employees)
Americas 0.9 0.8 0.7
Asia Pacific Africa 0.1 0.1 0.1
Europe 0.3 0.4 0.3

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  1. The Global Quality Research System (GQRS) is a Ford-sponsored competitive research survey. The GQRS is a good indicator of other quality results. For the 2011 model year, we began reporting global GQRS TGW data. In previous years we had reported only North American region GQRS TGW data. In addition, we changed the GQRS survey to include additional questions on vehicle entertainment and information systems. Therefore, the 2011 results are not comparable to previous years.
  2. The Global Quality Research System (GQRS) is a Ford-sponsored competitive research survey. The GQRS is a good indicator of other quality results. For the 2011 model year, we began reporting global GQRS Customer Satisfaction data. In previous years, we had reported only North American region GQRS Customer Satisfaction data. In addition, we changed the GQRS survey to include additional questions on vehicle entertainment and information systems. Therefore, 2011 results are not comparable to previous years.
  3. European sales and service satisfaction with dealers and retailers are net promoter scores based on 24 European markets, including Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, the Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.
  4. Revenues for 2012 were restated due to a retroactive accounting policy change.
  5. In 2013, we improved the average fuel economy of our U.S. car fleet by 2 percent, and of our U.S. truck fleet by 3 percent compared to 2012. However, our combined corporate average fuel economy decreased by 1.7 percent in 2013 due to increased customer demand for trucks over cars.
  6. For 2012, final official data from the European Commission (EC) were published in November 2013 for passenger cars (vehicle category M1). For passenger cars, only 65 percent of the best-CO2-performing fleet vehicles is accounted in this data as part of the EC’s phase-in plan. Improvement is reflected in decreasing grams per kilometer. These figures are based on production data for European markets. European and U.S. fleet CO2 emissions are not directly comparable because they are calculated in different units and because they are assessed based on different drive cycles. In 2009, we switched from reporting European vehicle CO2 emissions as a percent of a 1995 base to reporting actual fleet average CO2 emissions, to parallel our reporting for other regions.
  7. No data are yet available for 2013. Official 2013 data will be published by the European Commission in the fourth quarter of 2014.
  8. The energy efficiency index is a normalized indicator of energy used in our manufacturing facilities per vehicle produced based on a calculation that adjusts for typical variances in weather and vehicle production. The Index is set at 100 for the baseline year to simplify tracking annual improvements. In 2012, we expanded our energy efficiency to include global energy use data. In previous years, it only included energy use at North American facilities. In 2012, we also reset the baseline year to 2011. A year 2000 baseline was used through 2006; the baseline was reset to year 2010 starting in 2011. The year 2012 improvement indexed against the year 2011 baseline was 6.4, indicating a 6.4 percent improvement in global energy efficiency per vehicle from 2011 to 2012. Higher percentage reflects improvement.
  9. In 2013, we restated some historical data to account for divestiture of a facility.
  10. In 2013, the training and assessment data was updated to reflect a consistent calculation methodology; however, certain figures may be slightly lower than 2012.
  11. Ford stopped production of Mercury with the 2011 model year. Beginning in 2011, the dealer satisfaction data for Lincoln dealers no longer include Mercury dealers.