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Economy
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Letter from William Clay Ford, Jr.
Letter from Alan Mulally
Letter from Sue Cischke
Performance Summary
Ford's Goals, Commitments, and Status
Assurance
Products and Services
Manufacturing
Our Value Chain and Its Impacts
Materiality Analysis
Climate Change
Mobility
Human Rights
Vehicle Safety
Sustaining Ford
Perspectives on Sustainability
Progress
Sustainability Governance
Sustainability Management
Progress and Goals
Financial Recovery Plan
Investor Ratings and Feedback
Ford Motor Credit Company
Data
Case Studies
Progress and Goals
Environmental Management
Design for Life-Cycle Sustainability
Products
Operations
Supply Chain
Data
Case Studies
Progress and Goals
Who Are Our Stakeholders?
Employees
Customers
Dealers
Suppliers
Investors
Community
Data
Case Studies
ECONOMY
Progress and Goals
Financial Recovery Plan
Investor Ratings and Feedback
Ford Motor Credit Company
Data
Financial
Product, Quality and Service
Market Share and Sales
Innovation
Case Studies
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Data
In This Section
Financial
Cumulative Shareholder Return
Selected Financial Performance Indicators
Profile of Ford Investors
Worldwide Taxes Paid
Product, Quality and Service
GQRS Things Gone Wrong (TGW) (three months in service)
GQRS Customer Satisfaction (three months in service)
Sales Satisfaction with Dealer/Retailer
Service Satisfaction with Dealer/Retailer
Market Share and Sales
Ford Motor Company Market Share – United States
Ford Motor Company Market Share – Europe
Ford Credit Financing Share – United States
Ford Credit Financing Share – Europe
Summary of Vehicle Unit Sales
Ford Fleet Sales
First-time Ford Buyers (Owners who Acquired a New Vehicle for the First Time)
Owner Loyalty (Customers Disposing of a Ford Motor Company Product and Acquiring Another)
Innovation
U.S. Utility Patents Issued to Ford and Subsidiaries