Sustainability 2011/12

Year in Review

Performance Summary

Below is a summary of our key performance data. Please also see the Year in Review for discussion of data parameters, as well as the data sections in the Financial Health Data, Climate Change and the Environment Data, Supply Chain Data, Water Data, Vehicle Safety and Driver Assist Technologies Data, and People Data sections for additional indicators, five-year trends and notes on data assurance.

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Financial Health

  2009 2010 2011
Global Quality Research System “things gone wrong” (3 months in service), total “things gone wrong” per 1,000 vehicles1 n/a n/a 1447
Global Quality Research System customer satisfaction (3 months in service), percent satisfied2 n/a n/a 68
Sales satisfaction with dealer/retailer, Ford brand, U.S., net promoter score 82 84 85
Sales satisfaction with dealer/retailer, Ford brand, Europe, net promoter score 77 79 82
Service satisfaction with dealer/retailer, Ford brand, U.S., net promoter score 74 74 74
Service satisfaction with dealer/retailer, Ford brand, Europe, net promoter score 67 59 64
Shareholder return – Bloomberg total return analysis, percent 337 68 -36
Net income/loss, $ billion 2.7 6.6 20.2
Sales and revenue, $ billion 116 129 136
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Climate Change and the Environment

  2009 2010 2011
Ford U.S. fleet fuel economy, combined car and truck, miles per gallon (higher mpg reflects improvement) 27.1 26.9 27.8
Ford U.S. fleet CO2 emissions, combined car and truck, grams per mile (lower grams per mile reflects improvement) 326 329 318
Ford Europe CO2 tailpipe emissions per vehicle, grams per kilometer (based on production data for European markets) 139 128 n/a
Worldwide facility energy consumption, billion kilowatt hours 15.1 16.1 15.5
Worldwide facility energy consumption per vehicle, kilowatt hours per vehicle 3,272 3,087 2,778
Worldwide facility CO2 emissions, million metric tons 5.0 5.2 5.1
Worldwide facility CO2 emissions per vehicle, metric tons 1.07 1.01 0.91
North American Energy Efficiency Index, percent (higher percentage reflects improvement) 18.3 14.4 2.63
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Water

  2009 2010 2011
Global water use, million cubic meters 24.1 26.2 26.8
Global water use per vehicle produced, cubic meters 5.7 5.1 4.7
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Vehicle Safety

  2009 2010 2011
U.S. safety recalls, number per calendar year (including legacy vehicles on the road for 10+ years) 8 7 13
U.S. units recalled, number of million units (including legacy vehicles on the road for 10+ years) 4,522,000 551,000 3,339,000
IIHS Top Safety Picks by model year, percent of Ford Motor Company Vehicles receiving the honor n/a n/a 524
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Supply Chain

  2009 2010 2011
Number of individuals trained in working conditions requirements and sustainability management systems 1,773 2,149 2,414
Assessments to date 615 751 834
Training cascade to workforce, individuals trained 183,052 318,593 372,998
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People

  2009 2010 2011
Employee satisfaction, Pulse survey, overall, percent satisfied 68 68 69
Overall dealer attitude, Ford, relative ranking on a scale of 1–100 percent (winter/summer score) 71/80 85/83 84/82
Overall dealer attitude, Lincoln Mercury, relative ranking on a scale of 1–100 percent (winter/summer score) 66/71 62/71 61/64
Ford Motor Company Fund contributions, $ million 20 19 20
Corporate contributions, $ million 9 10 10
Volunteer Corps, thousand volunteer hours 100 112 110
Lost-time case rate (per 100 employees)
Americas 0.9 0.8 0.9
Asia Pacific and Africa 0.2 0.1 0.1
Europe 0.5 0.3 0.3
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  1. The Global Quality Research System (GQRS) is a Ford-sponsored competitive research survey. The GQRS is a good indicator of other quality results. For the 2011 model year, we began reporting global GQRS TGW data. In previous years we had reported only North American region GQRS TGW data. In addition, we changed the GQRS survey to include additional questions on vehicle entertainment and information systems. Therefore, the 2011 results are not comparable to previous years.
  2. The Global Quality Research System (GQRS) is a Ford-sponsored competitive research survey. The GQRS is a good indicator of other quality results. For the 2011 model year, we began reporting global GQRS Customer Satisfaction data. In previous years, we had reported only North American region GQRS Customer Satisfaction data. In addition, we changed the GQRS survey to include additional questions on vehicle entertainment and information systems. Therefore, 2011 results are not comparable to previous years.
  3. The North American Energy Efficiency Index is a normalized indicator of energy used per vehicle produced based on a calculation that adjusts for typical variances in weather and vehicle production. The Index is set at 100 for the baseline year to simplify tracking against our annual 3 percent energy-efficiency target. A year 2000 baseline was used through 2006; the baseline was reset to year 2010 starting in 2011. The year 2011 improvement indexed against the year 2010 baseline was 2.6, indicating a 2.6 percent improvement in energy efficiency from 2011 to 2010. Higher percentage reflects improvement.
  4. In 2012, this figure rose to 75 percent.