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Sustainability Report 2010/11
Financial Services
Ford Credit
Operations
A leading automotive financial services company founded in 1959
Provides a wide variety of dealer and customer financing products and services globally in support of Ford Motor Company vehicle sales
Customer assistance:
+1 800 727 7000
fordcredit.com
Our Operations
Products and Services
Global Products
Automotive Brands
Financial Services
Customer Services
Manufacturing
Our Value Chain and Its Impacts
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Letter from William Clay Ford, Jr.
Letter from Alan Mulally
Letter from Sue Cischke
Performance Summary
Ford’s Goals, Commitments and Status
Map of Our Year
Assurance
Products and Services
Manufacturing
Our Value Chain and Its Impacts
Materiality Analysis
Climate Change
Water
Supply Chain
Vehicle Safety and Driver-Assist Technologies
Sustaining Ford
Perspectives on Sustainability
Progress
Sustainability Governance
Sustainability Management
Progress
Restructuring Our Business
Delivering New Products
Financing Our Plan and Improving Our Balance Sheet
Working as One Team
Shareholder Relations
Ford Motor Credit Company
Data
Case Studies
Progress and Goals
Environmental Management
Design for Lifecycle Sustainability
Products
Operations
Data
Case Studies
Progress
Who Are Our Stakeholders?
Employees
Customers
Dealers
Suppliers
Investors
Communities
Data
Case Study: Ford and Juvenile Diabetes
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Index
UNGC
Index
Site Map
Glossary
Fast track to data
Overview
Performance Summary
Economy Data
Financial
Product, Quality and Service
Market Share and Sales
Innovation
Environment Data
Fuel Economy and CO
2
Emissions
Tailpipe Emissions
Operational Energy Use and CO
2
Emissions
Water Use
Emissions (VOC and Other)
Waste
Society Data
Engagement and Community
Workplace Safety
Vehicle Safety
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