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Letter from William Clay Ford, Jr.
Letter from Alan Mulally
Letter from Sue Cischke
Performance Summary
Ford Goals, Commitments and Status
Assurance
Products and Services
Manufacturing
Our Value Chain and Its Impacts
Materiality Analysis
Climate Change
Mobility
Human Rights
Vehicle Safety
Sustaining Ford
Perspectives on Sustainability
Progress
Sustainability Governance
Sustainability Management
Case Study: Political Contributions
Progress
Financial Recovery Plan
Investor Ratings and Feedback
Ford Motor Credit Company
Data
Case Studies
Progress
Environmental Management
Design for Life-Cycle Sustainability
Products
Operations
Supply Chain
Data
Case Studies
Who Are Our Stakeholders?
Progress
Employees
Dealers
Suppliers
Customers
Community
Data
Case Studies
Data
Economy
Progress
Financial Recovery Plan
Investor Ratings and Feedback
Ford Motor Credit Company
Data
Financial
Product, Quality and Service
Market Share and Sales
Innovation
Case Studies
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Financial
Cumulative Shareholder Return
Selected Financial Performance Indicators
Profile of Ford Investors
Worldwide Taxes Paid
Product, Quality and Service
GQRS Things Gone Wrong (TGW) (3 months in service)
GQRS Customer Satisfaction (3 months in service)
Sales Satisfaction with Dealer/Retailer
Service Satisfaction with Dealer/Retailer
Market Share and Sales
Ford Motor Company Market Share – United States
Ford Motor Company Market Share – Europe
Ford Credit Market Share – United States
Ford Credit Market Share – Europe
Summary of Vehicle Unit Sales
Ford Fleet Sales
First-time Ford Buyers (Owners who Acquired a New Vehicle for the First Time)
Owner Loyalty (Customers Disposing of a Ford Motor Company Product and Acquiring Another)
Innovation
U.S. Utility Patents Issued to Ford and Subsidiaries
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