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Contact Ford

Your complete satisfaction is extremely important to us. Please feel free to contact us with any questions or comments about your Ford vehicle or service.
Ford Motor Company
Vehicle Service Contacts
Shareholder Service Contacts
Investor Relations Contacts
Ford Motor Company

Postal Address

United States

Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126

Canada

Ford Motor Company of Canada, Limited
Customer Relationship Centre
P.O. Box 2000
Oakville, Ontario, L6J5E4

Email

Please choose a topic from the drop-down menu to submit a question or comment:



Submit an Idea

General Product Suggestion
Engineering Ideas & Invention Submission Process
Event Sponsorship Proposals

International Contacts

If you live outside the U.S. or Canada, please visit Ford Global Sites to find your local contact information. 

Employment Verification

Current and former employees only, call:  +1-800-367-5690

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Vehicle Service Contacts

If you have questions or concerns about your vehicle, please follow the steps below:


  1. Contact your Sales Representative or Service Advisor at your selling/servicing dealership.
  2. If your inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership.
  3. If your inquiry or concern cannot be resolved at the dealership level, please contact our Customer Relationship Center by one of the methods below.

Phone

United States
+1-800-392-3673
+1-800-232-5952 (TDD for the Hearing Impaired)
Available 8:00 a.m.- 5:00 p.m. Local Time, Monday-Friday
 
Canada
+1-800-565-3673
Available 8:30 a.m.-5:00 p.m. Local Time, Monday-Friday  


Ford Email Contacts

Please choose a topic from the drop-down menu to submit a question or comment:


Lincoln Email Contacts

Please choose a topic from the drop-down menu to submit a question or comment:

 

Twitter Service Support

@FordService
Available 8:00 a.m.-5:00 p.m. Eastern Time, Monday-Friday


International Contacts

If you live outside the U.S. or Canada, please visit Ford Global Sites to find your local contact information.

 

SYNC, MyFord Touch®, MyLincoln Touch®, & Navigation

United States
English +1-800-392-3673 (Prompts 1 then 3)
Spanish +1-800-392-3973 (Prompts 2 then 3)
Monday-Saturday 8:30 a.m.-10:00 p.m. Eastern Time
Sunday 11:30 a.m.-10:00 p.m. Eastern Time

Canada

English +1-800-565-3673 (Prompts 1 then 3)
French +1-800-565-3673 (Prompts 2 then 3)
Monday-Saturday 8:30 a.m.-10:00 p.m. Eastern Time
Sunday 11:30 a.m.-10:00 p.m. Eastern Time


SUV Owner Guide

To obtain an SUV Owner Guide or the "Driving Your SUV or Truck Supplement" in English or Spanish:

Phone +1-800-392-3673
Or select the year, make and model of your SUV from the Ford Owner website or Lincoln Owner website.


Incentives, Brochures and Test Drives

Marketing Program Headquarters
+1-800-334-4375


MyFord Magazine

+1-800-335-1357
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Shareholder Service Contacts

For shareholder services, shareholders with shares in a brokerage account should contact their brokers.

Registered shareholders should contact our shareholder services and transfer agent, Computershare Trust Company, N.A. (formerly EquiServe), for all account-related matters. To enroll with Computershare and get information about purchasing Ford stock, use one of the contact methods below:

Learn more about buying Ford stock through the Computershare website >> 


Literature Request

Submit Literature Requests to Ford Investor Relations

Email

fordteam@computershare.com

Postal Address

Ford Shareholder Services Group
c/o Computershare Trust Company, N.A.
P.O. Box 43087
Providence, RI 02940-3087


Overnight Courier

Ford Shareholder Services Group
c/o Computershare Trust Company, N.A.
250 Royall Street
Canton, MA 02021 

Telephone 

+1-800-279-1237 (Within the U.S. and Canada)
+1-781-575-2732 (Outside the U.S. and Canada)
(Automated response system available 24 hours daily. Operators on duty 8:00 a.m. to 6:00 p.m. Eastern Time, Monday - Friday)

For the Hearing Impaired (TDD/TYY) +1-781-575-2692
(Operators on duty 9:00 a.m. to 5:00 p.m. Eastern Time, Monday - Friday)

Automated Voice Response System If you have a touch-tone telephone, you can use our automated voice response system to obtain information about your account balance or reportable income, or to request that we sell your dividend reinvestment shares. Additionally, you may request dividend reinvestment enrollment information, a replacement for a lost dividend check or form 1099DIV, or a duplicate dividend reinvestment statement. To use our automated voice response system, you will need to provide your account number and Social Security number. You also have the option to establish a Personal Identification number for your shareholder accounts. Computershare’s automated voice response system is available 24 hours daily, 7 days a week.

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Investor Relations Contacts

If you are an investor or shareholder, please contact us directly by any method below:

Literature Request

Submit Literature Requests to Ford Investor Relations

Email

Submit an email to Ford Investor Relations

Regular Mail and Overnight Courier

Ford Investor Relations World Headquarters
One American Road, Suite 1026
Dearborn, MI 48126-2798

Telephone

Within the United States and Canada
+1-800-555-5259

Outside United States and Canada
+1-313-845-8540

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