2019 MS&S_Service Engineering Operations_Technical Support Analyst_Cam
Auto Req ID:
31253BR
Job Title:
2019 MS&S_Service Engineering Operations_Technical Support Analyst_Cam
Location:
Dearborn
State:
MI
Company:
Ford Motor Company
Job Description
Ford is looking for talented individuals to be our next generation of innovators and leaders. As part of Service Engineering Operations (SEO), the Technical Assistance Center team assists Dealers in solving complex vehicle concerns, shares technical information and emerging concerns with the problem-solving teams in the company such as engineering and plays a key role in the development of future leaders in SEO.
Technical Support Analysts work on specialized vehicle commodity teams using their critical thinking and problem solving skills to provide technically accurate and professionally communicated recommendations to the Dealers to help get vehicles fixed right the first time. It is a unique opportunity to demonstrate your passion to learn and be part of automotive and mobility leadership, apply your automotive knowledge and skillsets in a fast-paced, collaborative environment and make a difference while developing your own technical and professional skills.
You will be provided training on technical concepts and specialized vehicle commodity skills, repair capability and service processes, professional and soft-skills. You will also spend time with a trained mentor, to ensure that the combination of the knowledge and expertise gained in your college classes along with our specialized training, provide you with the skills required to jump into the role and successfully assist our Dealers.
Minimum Qualifications
Bachelor’s Degree in automotive-related programs such as, but not limited to, Automotive Technology, Automotive Technology Management, Field Service Operations, Advanced Vehicle Systems, Automotive Engineering Technology, Automotive Service Technology and Automotive Industry Management
GPA of 2.8 or above
Must be willing to relocate to SE MI
Candidates must graduate and be available for work prior to September 2019
Preferred Qualifications
Strong desire to learn and go further Excellent communication skills and emotional intelligence to build relationships with team members and customers while representing the Ford brand Excellent problem-solving and critical thinking skills that demonstrate the ability to use many resources to resolve complex technical and business-related concerns Ability to adapt to a dynamic, diverse working environment that fosters skilled and motivated people working together to deliver results Automotive dealership or independent hands-on diagnostic and vehicle repair experience
Ford is looking for talented individuals to be our next generation of innovators and leaders. As part of Service Engineering Operations (SEO), the Technical Assistance Center team assists Dealers in solving complex vehicle concerns, shares technical information and emerging concerns with the problem-solving teams in the company such as engineering and plays a key role in the development of future leaders in SEO.
Technical Support Analysts work on specialized vehicle commodity teams using their critical thinking and problem solving skills to provide technically accurate and professionally communicated recommendations to the Dealers to help get vehicles fixed right the first time. It is a unique opportunity to demonstrate your passion to learn and be part of automotive and mobility leadership, apply your automotive knowledge and skillsets in a fast-paced, collaborative environment and make a difference while developing your own technical and professional skills.
You will be provided training on technical concepts and specialized vehicle commodity skills, repair capability and service processes, professional and soft-skills. You will also spend time with a trained mentor, to ensure that the combination of the knowledge and expertise gained in your college classes along with our specialized training, provide you with the skills required to jump into the role and successfully assist our Dealers.
Minimum Qualifications
Bachelor’s Degree in automotive-related programs such as, but not limited to, Automotive Technology, Automotive Technology Management, Field Service Operations, Advanced Vehicle Systems, Automotive Engineering Technology, Automotive Service Technology and Automotive Industry Management
GPA of 2.8 or above
Must be willing to relocate to SE MI
Candidates must graduate and be available for work prior to September 2019
Preferred Qualifications
Strong desire to learn and go further Excellent communication skills and emotional intelligence to build relationships with team members and customers while representing the Ford brand Excellent problem-solving and critical thinking skills that demonstrate the ability to use many resources to resolve complex technical and business-related concerns Ability to adapt to a dynamic, diverse working environment that fosters skilled and motivated people working together to deliver results Automotive dealership or independent hands-on diagnostic and vehicle repair experience
- Proficient computer skills
- Fluency in French or Spanish is a plus
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Candidates for positions with Ford Motor Company must be legally authorized to permanently work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Ford Motor Company is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.