Materiality Matrix
Click on the boxes in the navigator to explore each level and click on individual issues to see details.
Ratings of control or influence reflect Ford's contribution to an issue through its operations and product offerings. Factors that can reduce Ford's control or influence include, among other things, technology limitations, costs and consumer demand.
High Current or Potential Impact on Company
High Concern to Stakeholders
Quality
Definition of issue
Product quality and customer service/customer relationship management.
Comments
High concern to customers and SRIs.
Trend from previous analysis
Same position
Level of control or influence
High