Product, Quality and Service
Charts on This Page
- Initial Quality Study – J.D. Power and Associates (3 months in service)
- GQRS Things Gone Wrong (TGW) (3 months in service)
- GQRS Customer Satisfaction (3 months in service)
- Vehicle Dependability Index – J.D. Power and Associates (3 years of ownership)
- Sales Satisfaction with Dealer/Retailer
- Service Satisfaction with Dealer/Retailer
A
Initial Quality Study – J.D. Power and Associates (3 months in service)
Ford Motor Company U.S.
Problems per hundred vehicles
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B
GQRS Things Gone Wrong (TGW) (3 months in service)
Total things gone wrong per 1,000 vehicles
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C
GQRS Customer Satisfaction (3 months in service)
Percent satisfied
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D
Vehicle Dependability Index – J.D. Power and Associates (4-5 years of ownership)
Ford Motor Company U.S.
Problems per hundred vehicles
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E
Sales Satisfaction with Dealer/Retailer
Percent completely satisfied
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F
Service Satisfaction with Dealer/Retailer
Percent completely satisfied
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NOTES TO THE DATA
Chart B and Chart C
GQRS (Global Quality Research System) is a Ford-sponsored competitive research survey. GQRS is an early indicator of quality results. First-quarter 2008 GQRS customer satisfaction and TGW are 77 and 1,284 respectively. See the Economy section for a discussion of our efforts to improve quality.
Chart D
Data for 2002 are from the survey's predecessor the "Vehicle Dependability Index" which measured 4 to 5 years of ownership.