Delivering World-Class Quality with a Global Quality Operating System

Quality really is Job #1 at Ford. We use an extensive Global Quality Operating System at every stage of vehicle development and manufacture to make sure our vehicles have world-class quality and performance. In 2007 we completed our efforts to integrate our 6-Sigma quality methodology into the Company's core processes. We now have Quality Functional Leaders who assist every organization within the Company in the implementation of 6-Sigma problem-solving methods to improve quality and eliminate waste. (Please see the case study Ford's Global Quality Operating System Delivers World-Class Quality for a detailed overview of our Global Quality Operating System and our quality improvements.)

Each of our brands also operates customer support programs, which help our retail and fleet customers access the information and assistance they need during the time they own a Ford vehicle.

Unfortunately, the perception of Ford quality continues to lag the real improvements we have made. To improve customer perception and continue our progress, we will maintain an intense focus on quality and communicate these gains to customers.