Sustainability Report 2016/17

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  • Customers and Products  
    •   Reducing Vehicle Emissions  
      • Taking a Life Cycle Approach
      • Improving Fuel Economy
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      • Recycled Materials
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      • Eliminating Substances of Concern
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    •   Product Quality and Customer Satisfaction  
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      • Driver Assist Technologies
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  • Regional Review  
    •   North America  
      • Strategy and Governance
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      • Strategy and Governance
      • Customers and Products
      • Operations
      • People and Communities
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      • Strategy and Governance
      • Customers and Products
      • Operations
      • People and Communities
    •   Middle East & Africa  
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    •   Asia Pacific  
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  • Performance and Data  
    • Goals and Progress
    • Key Performance Data
    •   Financial and Innovation  
      • Financial
      • Market Share and Sales
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    •   Customers and Products  
      • Vehicle Fuel Economy and CO2 Emissions
      • Non CO2 Tailpipe Emissions
      • Vehicle Safety
      • Product Quality and Customer Satisfaction
    •   Operations  
      • Operational Energy Use and CO2 Emissions
      • Emissions (VOC and Other)
      • Waste
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    •   People and Communities  
      • Workforce Profile
      • Health and Safety
      • Diversity
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      • Dealers
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Performance and Data > 

Customers and Products

Vehicle Fuel Economy and CO2 Emissions

  •  Ford U.S. Corporate Average Fuel Economy
  •  Ford U.S. CO2 Tailpipe Emissions per Vehicle (Combined Car and Truck Fleet Average CO2 Emissions)
  •  Ford Europe CO2 Tailpipe Emissions per Passenger Vehicle
  •  Ford Europe CO2 Tailpipe Emissions per Light Commercial Vehicle
  •  Ford Switzerland CO2 Tailpipe Emissions per Passenger Vehicle

Non CO2 Tailpipe Emissions

  •  Ford U.S. Average NOx Emissions
  •  Ford U.S. Average NMOG Emissions
  •  Ford U.S. Average Vehicle Emissions

Vehicle Safety

  •  Percent of Nameplates Achieving 4-Star or Better NCAP Overall Vehicle Score (OVS)
  •  Percent of Nameplates Achieving 5-Star NCAP Overall Vehicle Score (OVS)
  •  Euro NCAP (2016 Ratings)
  •  U.S. Safety Recalls

Product Quality and Customer Satisfaction

  •  GQRS “Things Gone Wrong” (TGW) (3 Months in Service) by Region
  •  GQRS Customer Satisfaction (3 Months in Service) by Region
  •  Sales Satisfaction With Dealer/Retailer
  •  Service Satisfaction With Dealer/Retailer

Indexes

  •   UN Sustainable Development Goals
  •   UNGC Index
  •   UN Guiding Principles Reporting Framework
  •   GRI Index

Report Tools

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Report Downloads

Download summary report

Visit our Downloads page for this report in full or as separate sections along with supplementary publications.

Summary Report

This report is also summarized in an eight-page downloadable document.

 Download Summary Report (pdf, 2.89MB)

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