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Ford Sustainability Report 2006/7

Data

Tables on This Page

A Initial Quality Study – J.D. Power and Associates (3 months in service)
B GQRS Things Gone Wrong (TGW) (3 months in service)
C GQRS Customer Satisfaction (3 months in service)
D Vehicle Dependability Index – J.D. Power and Associates (3 years of ownership)
E Sales Satisfaction with Dealer/Retailer
F Service Satisfaction with Dealer/Retailer
G Summary of Vehicle Unit Sales
H Ford Motor Company Market Share – United States
I Ford Motor Company Market Share – Europe
J U.S. Utility Patents Issued to Ford and Subsidiaries
K First-time Ford Buyers (Owners who Acquired a New Vehicle for the First Time)
L Owner Loyalty (Customers Disposing of a Ford Motor Company Product and Acquiring Another)
M Ford Fleet Sales
N Ford Credit Market Share

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A

Initial Quality Study – J.D. Power and Associates (3 months in service)

Ford Motor Company U.S.
Problems per hundred vehicles
 20022003200420052006
Problems - Ford Motor Company143136127129131
Problems - Industry average133133119118124

 

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B

GQRS things gone wrong (TGW) (3 months in service)

Total things gone wrong per 1,000 vehicles
 20022003200420052006
 1,9971,9361,9561,8461,586
See notes to the data

 

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C

GQRS customer satisfaction (3 months in service)

Percent satisfied
 20022003200420052006
 7273747374
See notes to the data

 

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D

Vehicle Dependability Index – J.D. Power and Associates (4-5 years of ownership)

Ford Motor Company U.S.
Problems per hundred vehicles
 20022003200420052006
Problems - Ford Motor Company354287275231225
Problems - Industry average355273269237227
See notes to the data

 

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E

Sales Satisfaction with Dealer/Retailer

Percent completely satisfied
 20022003200420052006
Ford Brand U.S.75.077.078.080.081.0
Ford Brand Europe (UK, Germany, Italy, France, Spain)64.769.072.074.076.0

 

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F

Service Satisfaction with Dealer/Retailer

Percent completely satisfied
 20022003200420052006
Ford Brand U.S.61.065.067.066.070.0
Ford Brand Europe (UK, Germany, Italy, France, Spain)50.854.057.058.059.0

 

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G

Summary of Vehicle Unit Sales

Thousands
 20022003200420052006
 6,9736,7206,8426,7676,597
See notes to the data

 

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H

Ford Motor Company Market Share – United States

Percent
 20022003200420052006
 21.120.519.318.217.1

 

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I

Ford Motor Company Market Share – Europe

Percent
 20022003200420052006
 10.910.710.910.810.6

 

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J

U.S. Utility Patents Issued to Ford and Subsidiaries

 20022003200420052006
 472462403342387
See notes to the data

 

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K

First-time Ford Buyers (Owners who Acquired a New Vehicle for the First Time)

Percent of first-time buyers
 20022003200420052006
Ford Motor Company U.S.10.011.09.710.710.7
Ford Brand Europe (UK, Germany, Italy, France, Spain)15.013.014.013.012.0

 

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L

Owner Loyalty (Customers Disposing of a Ford Motor Company Product and Acquiring Another)

Percent loyal to corporation
 20022003200420052006
Ford Motor Company U.S.48.549.947.545.243.3
Ford Brand Europe (UK, Germany, Italy, France, Spain)49.048.048.050.050.0

 

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M

Ford Fleet Sales

Units sold
 20022003200420052006
 834,000795,000810,000854,000902,000

 

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N

Ford Credit Market Share

Percent
 20022003200420052006
United States8585848180
Europe9797979695

 

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NOTES TO THE DATA

Table B and Table C

GQRS (Global Quality Research System) is a Ford-sponsored competitive research survey. GQRS is an early indicator of J.D. Power quality results. Year to date 2007 GQRS customer satisfaction and TGW are 75 and 1,458 respectively.

Table D

Data for 2002 are from the survey’s predecessor the "Vehicle Dependability Index" which measured 4 to 5 years of ownership.

Table G

Data from 2004 through 2006 are wholesale unit volumes.

Table J

Utility patents are patents that cover the useful features of an invention and these are measures of technological innovation. We have generated a large number of patents related to the operation of our business and expect this portfolio to continue to grow as we actively pursue additional technological innovation. The average age for patents in our active patent portfolio is five years.