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Ford Sustainability Report 2006/7

Data

Charts on This Page

A Initial Quality Study – J.D. Power and Associates (3 months in service)
B GQRS Things Gone Wrong (TGW) (3 months in service)
C GQRS Customer Satisfaction (3 months in service)
D Vehicle Dependability Index – J.D. Power and Associates (3 years of ownership)
E Sales Satisfaction with Dealer/Retailer
F Service Satisfaction with Dealer/Retailer
G Summary of Vehicle Unit Sales
H Ford Motor Company Market Share – United States
I Ford Motor Company Market Share - Europe
J U.S. Utility Patents Issued to Ford and Subsidiaries
K First-time Ford Buyers (Owners who Acquired a New Vehicle for the First Time)
L Owner Loyalty (Customers Disposing of a Ford Motor Company Product and Acquiring Another)
M Ford Fleet Sales
N Ford Credit Market Share

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A

Initial Quality Study - J.D. Power and Associates (3 months in service)

Ford Motor Company U.S.
Problems per hundred vehicles
2006
131
124
2005
129
118
2004
127
119
2003
136
133
2002
143
133
Key
Problems - Ford Motor CompanyProblems - Ford Motor Company
Problems - Industry averageProblems - Industry average

 

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B

GQRS Things Gone Wrong (TGW) (3 months in service)

Total things gone wrong per 1,000 vehicles
2006
1,586
2005
1,846
2004
1,956
2003
1,936
2002
1,997
See notes to the data

 

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C

GQRS Customer Satisfaction (3 months in service)

Percent satisfied
2006
74
2005
73
2004
74
2003
73
2002
72
See notes to the data

 

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D

Vehicle Dependability Index - J.D. Power and Associates (4-5 years of ownership)

Ford Motor Company U.S.
Problems per hundred vehicles
2006
225
227
2005
231
237
2004
275
269
2003
287
273
2002
354
355
Key
Problems - Ford Motor CompanyProblems - Ford Motor Company
Problems - Industry averageProblems - Industry average
See notes to the data

 

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E

Sales Satisfaction with Dealer/Retailer

Percent completely satisfied
2006
81.0
76.0
2005
80.0
74.0
2004
78.0
72.0
2003
77.0
69.0
2002
75.0
64.7
Key
Ford Brand U.S.Ford Brand U.S.
Ford Brand Europe (UK, Germany, Italy, France, Spain)Ford Brand Europe (UK, Germany, Italy, France, Spain)

 

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F

Service Satisfaction with Dealer/Retailer

Percent completely satisfied
2006
70.0
59.0
2005
66.0
58.0
2004
67.0
57.0
2003
65.0
54.0
2002
61.0
50.8
Key
Ford Brand U.S.Ford Brand U.S.
Ford Brand Europe (UK, Germany, Italy, France, Spain)Ford Brand Europe (UK, Germany, Italy, France, Spain)

 

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G

Summary of Vehicle Unit Sales

Thousands
2006
6,597
2005
6,767
2004
6,842
2003
6,720
2002
6,973
See notes to the data

 

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H

Ford Motor Company Market Share – United States

       
2002 - 21.1%   2003 - 20.5%   2004 - 19.3%   2005 - 18.2%   2006 - 17.1%

 

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I

Ford Motor Company Market Share – Europe

       
2002 - 10.9%   2003 - 10.7%   2004 - 10.9%   2005 - 10.8%   2006 - 10.6%

 

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J

U.S. Utility Patents Issued to Ford and Subsidiaries

2006
387
2005
342
2004
403
2003
462
2002
472
See notes to the data

 

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K

First-time Ford Buyers (Owners who Acquired a New Vehicle for the First Time)

Percent of first-time buyers
2006
10.7
12.0
2005
10.7
13.0
2004
9.7
14.0
2003
11.0
13.0
2002
10.0
15.0
Key
Ford Motor Company U.S.Ford Motor Company U.S.
Ford Brand Europe (UK, Germany, Italy, France, Spain)Ford Brand Europe (UK, Germany, Italy, France, Spain)

 

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L

Owner Loyalty (Customers Disposing of a Ford Motor Company Product and Acquiring Another)

Percent loyal to corporation
2006
43.3
50.0
2005
45.2
50.0
2004
47.5
48.0
2003
49.9
48.0
2002
48.5
49.0
Key
Ford Motor Company U.S.Ford Motor Company U.S.
Ford Brand Europe (UK, Germany, Italy, France, Spain)Ford Brand Europe (UK, Germany, Italy, France, Spain)

 

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M

Ford Fleet Sales

Units sold
2006
902,000
2005
854,000
2004
810,000
2003
795,000
2002
834,000

 

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N

Ford Credit Market Share

Percent
2006
80
95
2005
81
96
2004
84
97
2003
85
97
2002
85
97
Key
United StatesUnited States
EuropeEurope

 

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NOTES TO THE DATA

Chart B and Chart C

GQRS (Global Quality Research System) is a Ford-sponsored competitive research survey. GQRS is an early indicator of J.D. Power quality results. Year to date 2007 GQRS customer satisfaction and TGW are 75 and 1,458 respectively.

Chart D

Data for 2002 are from the survey's predecessor the "Vehicle Dependability Index" which measured 4 to 5 years of ownership.

Chart G

Data from 2004 through 2006 are wholesale unit volumes.

Chart J

Utility patents are patents that cover the useful features of an invention and these are measures of technological innovation. We have generated a large number of patents related to the operation of our business and expect this portfolio to continue to grow as we actively pursue additional technological innovation. The average age for patents in our active patent portfolio is five years.