Marketing, Sales and Service
We are the eyes, ears and voices of Ford, meeting customer demand by delivering the right products to the right dealers at the right time.
We are the eyes, ears and voices of Ford, meeting customer demand by delivering the right products to the right dealers at the right time.
Responsible for development, communication and general management of the field’s workload and priorities for both FCSD and Ford Sales. We are also responsible for working with all corporate business owners. To do so, we communicate with the dealer network and our field team to manage specific marketing, sales and service initiatives.
Represents the voice of the customer in all product marketing efforts and provides proper analysis to ensure a high rate of return on investment in all consumer-facing marketing efforts.
Provides the primary interface between the company and Ford and Lincoln stores on priority initiatives. As the face of the company, the teams have the responsibility for cascading vehicle production, parts inventories, service programs and maintaining consistency in national and local advertising.
Provides all levels of customer and dealer support. Our multi-faceted organization aims to provide an outstanding customer ownership experience that leads to customer loyalty, vehicle repurchase and additional sales of parts, accessories and services.
Responsible for global strategic product, volume, fixed marketing, consumer experience and retail planning operations.
