GRI Index

This report is aligned with the Global Reporting Initiative (GRI) G3 Sustainability Reporting Guidelines released in October 2006, at an application level of A. To locate the elements and information contained within the guidelines, use the index below. For a detailed explanation of the indicators, visit the GRI website.

GRI Application Level Table

Part I: Profile Disclosures

1. Strategy and Analysis

Profile Disclosure and Description Status Report Links Notes
1.1 Statement from the most senior decisionmaker of the organization (e.g., CEO, chair or equivalent senior position) about the relevance of sustainability to the organization and its strategy. Yes, this indicator is reported on  
1.2 Description of key impacts, risks and opportunities. Yes, this indicator is reported on  

2. Organizational Profile

Profile Disclosure and Description Status Report Links Notes
2.1 Name of the organization. Yes, this indicator is reported on  
2.2 Primary brands, products and/or services. Yes, this indicator is reported on  
2.3 Operational structure of the organization, including main divisions, operating companies, subsidiaries and joint ventures. Yes, this indicator is reported on  
2.4 Location of organization's headquarters. Yes, this indicator is reported on  
2.5 Number of countries where the organization operates, and names of countries either with major operations or that are specifically relevant to the sustainability issues covered in the report. Yes, this indicator is reported on  
2.6 Nature of ownership and legal form. Yes, this indicator is reported on  
2.7 Markets served (including geographic breakdown, sectors served and types of customers/beneficiaries). Yes, this indicator is reported on More detailed information on our products and services is reported on in our annual financial reporting, including our 10-K and Annual Report.
2.8 Scale of the reporting organization, including: number of employees; net sales (for private sector organizations) or net revenues (for public sector organizations); total capitalization broken down in terms of debt and equity (for private sector organizations); and quantity of products or services provided. Yes, this indicator is reported on Information on our scale is reported on in our annual financial reporting, including our 10-K and Annual Report.
2.9 Significant changes during the reporting period regarding size, structure, or ownership including: the location of, or changes in operations, including facility openings, closings, and expansions; and changes in the share capital structure and other capital formation, maintenance and alteration operations (for private sector organizations). Yes, this indicator is reported on  
2.10 Awards received in the reporting period. Yes, this indicator is reported on  

3. Report Parameters

Report Profile

Profile Disclosure and Description Status Report Links Notes
3.1 Reporting period (e.g., fiscal/calendar year) for information provided. Yes, this indicator is reported on  
3.2 Date of most recent previous report (if any). Yes, this indicator is reported on  
3.3 Reporting cycle (annual, biennial, etc.). Yes, this indicator is reported on  
3.4 Contact point for questions regarding the report or its contents. Yes, this indicator is reported on  

Report Scope and Boundary

Profile Disclosure and Description Status Report Links Notes
3.5 Process for defining report content, including: determining materiality; prioritizing topics within the report; and identifying stakeholders the organization expects to use the report. Yes, this indicator is reported on  
3.6 Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers). See GRI Boundary Protocol for further guidance. Yes, this indicator is reported on  
3.7 State any specific limitations on the scope or boundary of the report. Yes, this indicator is reported on  
3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations and other entities that can significantly affect comparability from period to period and/or between organizations. Yes, this indicator is reported on  
3.9 Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report. Yes, this indicator is reported on  
3.10 Explanation of the effect of any re-statements of information provided in earlier reports and the reasons for such re-statement (e.g., mergers/acquisitions, change of the base years/periods, nature of business, measurement methods). Yes, this indicator is reported on  
3.11 Significant changes from previous reporting periods in the scope, boundary or measurement methods applied in the report. Yes, this indicator is reported on  

GRI Content Index

Profile Disclosure and Description Status Report Links Notes
3.12 Table identifying the location of the Standard Disclosures in the report. Yes, this indicator is reported on  

Assurance

Profile Disclosure and Description Status Report Links Notes
3.13 Policy and current practice with regard to seeking external assurance for the report. If not included in the assurance report accompanying the sustainability report, explain the scope and basis of any external assurance provided. Also explain the relationship between the reporting organization and the assurance provider(s). Yes, this indicator is reported on  

4. Governance, Commitments, and Engagement

Governance

Profile Disclosure and Description Status Report Links Notes
4.1 Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight. Yes, this indicator is reported on  
4.2 Indicate whether the Chair of the highest governance body is also an executive officer (and, if so, their function within the organization's management and the reasons for this arrangement). Yes, this indicator is reported on  
4.3 For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members. Yes, this indicator is reported on  
4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body. Yes, this indicator is reported on  
4.5 Linkage between compensation for members of the highest governance body, senior managers and executives (including departure arrangements), and the organization's performance (including social and environmental performance). Yes, this indicator is reported on  
4.6 Processes in place for the highest governance body to ensure conflicts of interest are avoided. Yes, this indicator is reported on  
4.7 Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization's strategy on economic, environmental, and social topics. Yes, this indicator is reported on  
4.8 Internally developed statements of mission or values, codes of conduct and principles relevant to economic, environmental and social performance and the status of their implementation. Explain the degree to which these: are applied across the organization in different regions and departments/units; and relate to internationally agreed standards. Yes, this indicator is reported on  
4.9 Procedures of the highest governance body for overseeing the organization's identification and management of economic, environmental and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct and principles. Yes, this indicator is reported on  
4.10 Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental and social performance. Yes, this indicator is reported on  

Commitments to External Initiatives

Profile Disclosure and Description Status Report Links Notes
4.11 Explanation of whether and how the precautionary approach or principles is addressed by the organization. Article 15 of the Rio Principles introduced the precautionary approach. A response to 4.11 could address the organization's approach to risk management in operational planning or the development and introduction of new products. Yes, this indicator is reported on  
4.12 Externally developed economic, environmental and social charters, principles or other initiatives to which the organization subscribes or endorses. Yes, this indicator is reported on  
4.13 Memberships in associations (such as industry associations) and/or national/international advocacy organizations in which the organization: has positions in governance bodies, participates in projects or committees; provides substantive funding beyond routine membership dues; or views membership as strategic. Yes, this indicator is reported on  

Stakeholder Engagement

Profile Disclosure and Description Status Report Links Notes
4.14 List of stakeholder groups engaged by the organization. Examples of stakeholder groups are: communities; civil society; customers; shareholders and providers of capital; suppliers; and employees, other workers and their trade unions. Yes, this indicator is reported on  
4.15 Basis for identification and selection of stakeholders with whom to engage. Yes, this indicator is reported on  
4.16 Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group. Yes, this indicator is reported on  
4.17 Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. Yes, this indicator is reported on  

Part II: Disclosures on Management Approach

Economic

Aspects Status Report Links Notes
Economic performance Yes, this indicator is reported on  
Market presence Yes, this indicator is reported on  
Indirect economic impacts Yes, this indicator is reported on  

Environmental

Aspects Status Report Links Notes
Materials Yes, this indicator is reported on  
Energy Yes, this indicator is reported on  
Water Yes, this indicator is reported on  
Biodiversity Yes, this indicator is reported on  
Emissions, effluents and waste Yes, this indicator is reported on  
Products and services Yes, this indicator is reported on  
Compliance Yes, this indicator is reported on  
Transport Yes, this indicator is reported on  
Overall Yes, this indicator is reported on  

Social: Labor Practices and Decent Work

Aspects Status Report Links Notes
Employment Yes, this indicator is reported on  
Labor/management relations Yes, this indicator is reported on  
Occupational health and safety Yes, this indicator is reported on  
Training and education Yes, this indicator is reported on  
Diversity and equal opportunity Yes, this indicator is reported on  

Social: Human Rights

Aspects Status Report Links Notes
Investment and procurement practices Yes, this indicator is reported on  
Non-discrimination Yes, this indicator is reported on  
Freedom of association and collective bargaining Yes, this indicator is reported on  
Child labor Yes, this indicator is reported on  
Forced and compulsory labor Yes, this indicator is reported on  
Security practices Yes, this indicator is reported on  
Indigenous rights Yes, this indicator is reported on  

Social: Society

Aspects Status Report Links Notes
Community Yes, this indicator is reported on  
Corruption Yes, this indicator is reported on  
Public policy Yes, this indicator is reported on  
Anti-competitive behavior Yes, this indicator is reported on  
Compliance Yes, this indicator is reported on  

Social: Product Responsibility

Aspects Status Report Links Notes
Customer health and safety Yes, this indicator is reported on  
Product and service labelling Yes, this indicator is reported on  
Marketing communications Yes, this indicator is reported on  
Customer privacy Yes, this indicator is reported on  
Compliance Yes, this indicator is reported on  

Part III: Performance Indicators

Economic

Economic Performance

Performance Indicator and Description Status Report Links Notes
EC1 Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings and payments to capital providers and governments. This indicator is partially reported on Information related to operating costs is referenced as "automotive costs of goods sold" in the Company's Annual Report on Form 10-K. Information related to payments to providers of capital is referenced as "cash paid interest expenses" and "stockholder dividends" in the Company's Annual Report on Form 10-K. Ford does not report on employee compensation and does not intend to do so in the future because the information is proprietary.
EC2 Financial implications and other risks and opportunities for the organization's activities due to climate change. Yes, this indicator is reported on  
EC3 Coverage of the organization's defined benefit plan obligations. Yes, this indicator is reported on  
EC4 Significant financial assistance received from government. Yes, this indicator is reported on  

Market Presence

Performance Indicator and Description Status Report Links Notes
EC5 Range of ratios of standard entry-level wage compared to local minimum wage at significant locations of operation. No, this indicator is not reported on    
EC6 Policy, practices, and proportion of spending on locally based suppliers at significant locations of operation. This indicator is partially reported on   Ford uses local suppliers everywhere we operate, and in several localities in which we operate, suppliers set up operations nearby to support Ford operations. In addition, the local economic development model described is aligned with our Supplier Diversity Development initiatives. Attributes of our Supplier Diversity Development initiatives include: economic development rationale, local employment opportunities and workforce development, supplier development and a considerable financial history of purchases from minority- and women-owned companies. These initiatives operate exclusively in the U.S. and are driven in part by compliance with federal requirements. Globally, a mandated Black Economic Empowerment Program also drives supplier development and local employment for Ford in South Africa. Ford does not track the proportion of spending on locally based suppliers at significant locations of operation because local sourcing has not appeared as an important issue in our materiality analyses.
EC7 Procedures for local hiring and proportion of senior management hired from the local community at locations of significant operation. No, this indicator is not reported on   Ford doesn't track this information, because our materiality analysis determined that the procedures used for local hiring and proportion of senior management hired from the local community is not a material issue. However, Ford's recruiting initiatives are designed to be inclusive and hire from all segments of the diverse populations and communities in which we live and work. Opportunities for employment and advancement are available on a non-discriminatory basis – without regard to race, color, religion, age, gender, sexual orientation, national origin, handicap or veteran status. We take affirmative action in accordance with the law to have minorities and women represented appropriately throughout the workforce and to provide qualified handicapped persons, disabled veterans and veterans of the Vietnam era opportunity for employment and advancement.

Indirect Economic Impacts

Performance Indicator and Description Status Report Links Notes
EC8 Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind or pro bono engagement. Yes, this indicator is reported on  
EC9 Understanding and describing significant indirect economic impacts, including the extent of impacts. Yes, this indicator is reported on  

Environmental

Materials

Performance Indicator and Description Status Report Links Notes
EN1 Materials used by weight or volume. This indicator is partially reported on In our materiality analysis, the use of sustainable materials appears as a significant issue, and we provide extensive coverage of that issue. However, accounting for the amount of every material used has not been identified as a material issue for internal or external stakeholders.
EN2 Percentage of materials used that are recycled input materials. This indicator is partially reported on We report on our use of recycled materials and our efforts to increase recycled content in our vehicles. However, accounting for the exact percentage of recycled materials used in all of our vehicles has not been identified as a material issue for internal or external stakeholders.

Energy

Performance Indicator and Description Status Report Links Notes
EN3 Direct energy consumption by primary energy source. Yes, this indicator is reported on  
EN4 Indirect energy consumption by primary source. Yes, this indicator is reported on  
EN5 Energy saved due to conservation and efficiency improvements. Yes, this indicator is reported on  
EN6 Initiatives to provide energy-efficient or renewable energy-based products and services, and reductions in energy requirements as a result of these initiatives. Yes, this indicator is reported on  
EN7 Initiatives to reduce indirect energy consumption and reductions achieved. Yes, this indicator is reported on  

Water

Performance Indicator and Description Status Report Links Notes
EN8 Total water withdrawal by source. Yes, this indicator is reported on  
EN9 Water sources significantly affected by withdrawal of water. This indicator is partially reported on  
EN10 Percentage and total volume of water recycled and reused. This indicator is partially reported on  

Biodiversity

Performance Indicator and Description Status Report Links Notes
EN11 Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas. This indicator is partially reported on We believe that protecting biodiversity is an important issue, and we report on our efforts to increase and protect wildlife habitat. However, this issue was not identified as material in our analysis because Ford facilities, once established, do not routinely disturb land, wildlife or biodiversity. In siting new facilities, we conduct a due diligence process and an environmental impact assessment, both of which consider potential impacts on biodiversity.
EN12 Descriptions of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas. Yes, this indicator is reported on  
EN13 Habitats protected or restored. Yes, this indicator is reported on  
EN14 Strategies, current actions, and future plans for managing impacts on biodiversity. This indicator is partially reported on  
EN15 Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk. No, this indicator is not reported on    

Emissions, Effluent, and Waste

Performance Indicator and Description Status Report Links Notes
EN16 Total direct and indirect greenhouse gas emissions by weight. Yes, this indicator is reported on  
EN17 Other relevant indirect greenhouse gas emissions by weight. Yes, this indicator is reported on  
EN18 Initiatives to reduce greenhouse gas emissions and reductions achieved. Yes, this indicator is reported on  
EN19 Emissions of ozone-depleting substances by weight. Yes, this indicator is reported on  
EN20 NOx, SOx and other significant air emissions by type and weight. Yes, this indicator is reported on  
EN21 Total water discharge by quality and destination. No, this indicator is not reported on   Significant discharges to water by type are not currently tracked at the corporate level. The large majority of wastewater discharges are treated before discharge. The Company is collecting baseline data on discharges to municipal wastewater treatment plants, and this data will be reported as soon as practical, likely within two years.
EN22 Total weight of waste by type and disposal method. This indicator is partially reported on This is an area in which Ford is increasing its tracking and reporting. We currently report on waste by type categorized into hazardous and non-hazardous. We also report on waste disposal to landfill. With our new GEM database, we are now tracking waste disposal methods beyond landfill (i.e., recycling, reuse, compost, incineration, other.) With this new data tracking tool, we will be able to more report fully on this metric in the next few years.
EN23 Total number and volume of significant spills. Yes, this indicator is reported on  
EN24 Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III and VIII, and percentage of transported waste shipped internationally. No, this indicator is not reported on    
EN25 Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization's discharges of water and runoff. No, this indicator is not reported on    

Products and Services

Performance Indicator and Description Status Report Links Notes
EN26 Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation. Yes, this indicator is reported on  
EN27 Percentage of products sold and their packaging materials that are reclaimed by category. Yes, this indicator is reported on  

Compliance

Performance Indicator and Description Status Report Links Notes
EN28 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations. Yes, this indicator is reported on  

Transport

Performance Indicator and Description Status Report Links Notes
EN29 Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce. Yes, this indicator is reported on  

Overall

Performance Indicator and Description Status Report Links Notes
EN30 Total environmental protection expenditures and investments by type. No, this indicator is not reported on   Our established accounting methods allow us to track expenditures for items like environmental protection and controls, but do not include methods for estimating costs associated with indirect economic, environmental or social costs and benefits. For example, during the last five years, we took charges to our consolidated income for engineering, research and development we sponsored in the following amounts: We recorded $5 billion, $4.7 billion, and $7.1 billion of engineering, research, and development costs that we sponsored during 2010, 2009, and 2008, respectively. Engineering, research and development is focused on improving the performance (including fuel efficiency) of our products, and to develop new products.

Social: Labor Practices and Decent Work

Employment

Performance Indicator and Description Status Report Links Notes
LA1 Total workforce by employment type, employment contract and region. Yes, this indicator is reported on The number of employees by region can be found in Ford's Annual Report on Form 10-K.
LA2 Total number and rate of employee turnover by age group, gender and region. No, this indicator is not reported on   This is proprietary information.
LA3 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations. No, this indicator is not reported on    

Labor/Management Relations

Performance Indicator and Description Status Report Links Notes
LA4 Percentage of employees covered by collective bargaining agreements. Yes, this indicator is reported on Substantially all of the hourly employees in our Automotive operations in the U.S. are represented by unions and covered by collective bargaining agreements. Most hourly employees and many non-management salaried employees of our subsidiaries outside the U.S. are also represented by unions.
LA5 Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements. Yes, this indicator is reported on  

Occupational Health and Safety

Performance Indicator and Description Status Report Links Notes
LA6 Percentage of total workforce represented in formal joint management–worker health and safety committees that help monitor and advise on occupational health and safety programs. Yes, this indicator is reported on Approximately 75 percent of the Company's workforce globally are covered by the health and safety committees. This includes the entire manufacturing workforce and some staff organizations.
LA7 Rates of injury, occupational diseases, lost days and absenteeism, and number of work-related fatalities by region. This indicator is partially reported on Absenteeism is covered by collective bargaining agreements which vary. The data are not tracked centrally.
LA8 Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families or community members regarding serious diseases. Yes, this indicator is reported on  
LA9 Health and safety topics covered in formal agreements with trade unions. This indicator is partially reported on  

Training and Education

Performance Indicator and Description Status Report Links Notes
LA10 Average hours of training per year per employee by employee category. This indicator is partially reported on We provide information on employee training programs relevant to sustainability, however, our materiality analysis did not identify the average hours of training per employee as a material issue.
LA11 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. Yes, this indicator is reported on  
LA12 Percentage of employees receiving regular performance and career development reviews. No, this indicator is not reported on    

Diversity and Opportunity

Performance Indicator and Description Status Report Links Notes
LA13 Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity. This indicator is partially reported on This indicator is partially not applicable. We report on the makeup of our Board of Directors and our U.S. workforce. However, definitions of diversity vary globally and data cannot be aggregated meaningfully outside the U.S.
LA14 Ratio of basic salary of men to women by employee category. This indicator is partially reported on This is proprietary information.

Social: Human Rights

Strategy and Management

Performance Indicator and Description Status Report Links Notes
HR1 Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening. Yes, this indicator is reported on  
HR2 Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken. Yes, this indicator is reported on  
HR3 Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained. This indicator is partially reported on  

Non-Discrimination

Performance Indicator and Description Status Report Links Notes
HR4 Total number of incidents of discrimination and actions taken. This indicator is partially reported on This is proprietary information.

Freedom of Association and Collective Bargaining

Performance Indicator and Description Status Report Links Notes
HR5 Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights. Yes, this indicator is reported on  

Child Labor

Performance Indicator and Description Status Report Links Notes
HR6 Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor. Yes, this indicator is reported on  

Forced and Compulsory Labor

Performance Indicator and Description Status Report Links Notes
HR7 Operations identified as having significant risk for incidents of forced or compulsory labor, and measurements to contribute to the elimination of forced or compulsory labor. Yes, this indicator is reported on  

Security Practices

Performance Indicator and Description Status Report Links Notes
HR8 Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that are relevant to operations. No, this indicator is not reported on    

Indigenous Practices

Performance Indicator and Description Status Report Links Notes
HR9 Total number of incidents of violations involving rights of indigenous people and actions taken. No, this indicator is not reported on    

Social: Society

Community

Performance Indicator and Description Status Report Links Notes
SO1 Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating and exiting. Yes, this indicator is reported on  

Corruption

Performance Indicator and Description Status Report Links Notes
SO2 Percentage and total number of business units analyzed for risks related to corruption. Yes, this indicator is reported on  
SO3 Percentage of employees trained in organization's anti-corruption policies and procedures. Yes, this indicator is reported on  
SO4 Actions taken in response to incidents of corruption. Yes, this indicator is reported on  

Public Policy

Performance Indicator and Description Status Report Links Notes
SO5 Public policy positions and participation in public policy development and lobbying. Yes, this indicator is reported on  
SO6 Total value of financial and in-kind contributions to political parties, politicians and related institutions by country. This indicator is partially reported on  

Anti-Competitive Behavior

Performance Indicator and Description Status Report Links Notes
SO7 Total number of legal actions for anti-competitive behavior, anti-trust and monopoly practices and their outcomes. No, this indicator is not reported on   Legal actions are described in the Company's Annual Report on the Form 10-K.

Compliance

Performance Indicator and Description Status Report Links Notes
SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations. Yes, this indicator is reported on Additional information on fines for non-compliance with laws and regulations can be found in the Company's Annual Report on the Form 10-K.

Social: Product Responsibility

Customer Health and Safety

Performance Indicator and Description Status Report Links Notes
PR1 Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. Yes, this indicator is reported on  
PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services, by type of outcomes. No, this indicator is not reported on   Information on all legal proceedings and incidents of non-compliance can be found in the Company's Annual Report on the Form 10-K.

Products and Service Labeling

Performance Indicator and Description Status Report Links Notes
PR3 Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. Yes, this indicator is reported on   Ford's vehicles are subject to numerous labeling requirements that vary by country, region and state. We maintain compliance through our normal product requirement compliance systems. We report on the sourcing of components of our products on vehicle stickers. We report on safe use of the product or service in vehicle manuals. In Europe, we use an Eco-label that goes beyond legal requirements and also inform customers in the driver's manual about the impact of air conditioning on real-world fuel economy. Eco-labels also discuss substances that might produce an environmental or social impact. Ford of Europe also reports on disposal of products. In the U.S., Ford makes vehicle dismantling guides available.
PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes. No, this indicator is not reported on    
PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. Yes, this indicator is reported on  

Marketing Communications

Performance Indicator and Description Status Report Links Notes
PR6 Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion and sponsorship. Yes, this indicator is reported on  
PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion and sponsorship by type of outcomes. No, this indicator is not reported on   Information on all legal proceedings and incidents of non-compliance can be found in the Company's Annual Report on the Form 10-K.

Customer Privacy

Performance Indicator and Description Status Report Links Notes
PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. No, this indicator is not reported on    

Compliance

Performance Indicator and Description Status Report Links Notes
PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. Yes, this indicator is reported on   Information on all legal proceedings and incidents of non-compliance can be found in the Company's Annual Report on the Form 10-K.