Global Overview

Automotive Brand

Customer Assistance

Automotive Brand

Customer Assistance
Ford 1.800.392.3673
Ford.com
FordOwner.com
Click on "contact us" 		Lincoln 1.800.521.4140
Lincoln.com
LincolnOwner.com
Click on "contact us"

Financial Services

  

Operations

  

Customer Assistance
Ford Credit  Lincoln Credit  

Ford Motor Credit Company

  • A leading automotive financial services company founded in 1959
  • Provides a wide variety of dealer and customer financing products and services globally in support of Ford Motor Company vehicle sales
  • As of year-end 2012, Ford Credit was financing about 5,200 Ford and Lincoln dealers and more than 3.6 million retail customers around the world
   1.800.727.7000
FordCredit.com

1.888.498.8801
LincolnAFS.com

Customer Services

  

Operations

  

Customer Assistance
Ford Service  Lincoln Service  

Service

A total service experience for Ford, Lincoln and Mercury owners available only at Ford and Lincoln stores — designed to deliver customer satisfaction and loyalty

  • Parts engineered to Ford Motor Company specifications
  • Technicians trained and certified specifically on Ford, Lincoln and Mercury vehicles
  • One-stop service for all vehicle maintenance and repair needs
   Locate Ford and Lincoln Dealer
Service at:
FordOwner.com
LincolnOwner.com

Order Genuine Ford parts at:
FordParts.com
Quicklane   

Quick Lane Tire and Auto Center

Ford Motor Company’s all-makes quick service brand, successfully occupies a unique niche in the marketplace by offering customers “convenience with confidence.” Convenience comes in the form of all-makes-all-models service capabilities, no-appointment-necessary, service while you wait, evening and weekend hours, and competitive prices. Confidence comes in the form of factory-trained technicians and quality Motorcraft parts

   Locate Quick Lane Tire and
Auto Centers at:
Quicklane.com
Ford Genuine Parts  Motorcraft   

Motorcraft and Ford Genuine Parts

New and remanufactured parts recommended by Ford Motor Company and available in Ford and Lincoln stores, Ford authorized distributors and thousands of major retail and repair locations

   Order Motorcraft and Ford
Genuine Parts at:
FordParts.com
Genuine Ford Accessories   

Genuine Ford Accessories

Wide variety of custom accessories are available, all designed to personalize Ford and Lincoln vehicles

   Genuine Ford Accessories at:
accessories.ford.com
accessories.lincoln.com
Ford Service   

Extended Service Business

Provides comprehensive vehicle service contracts and maintenance programs

Ford Extended Service Plan (ESP)

Customers include Ford, Lincoln and Mercury owners, commercial business owners and fleets of Ford Motor Company vehicles

   ESP
1.800.521.4144
ford-esp.com

About the Company

Ford Motor Company, a global automotive industry leader based in Dearborn, Mich., manufactures or distributes automobiles across six continents. With about 171,000 employees and 65 plants worldwide, the company’s automotive brands include Ford and Lincoln. The company provides financial services through Ford Motor Credit Company. For more information regarding Ford and its products worldwide, please visit corporate.ford.com.