Contact Ford

If you have questions or concerns about your vehicle, we suggest you follow these steps:

  1. Contact your Sales Representative or Service Advisor at your selling/servicing dealership.
  2. If the inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership.
  3. If the inquiry or concern cannot be resolved at the dealership level, please contact us, below.

By Mail

United States

Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126

Canada

Ford Motor Company of Canada, Limited
Customer Relationship Centre
P.O. Box 2000
Oakville, Ontario, L6J5E4

By Phone

Customer Relationship Center
United States

800-392-3673
800-232-5952 (TDD for the Hearing Impaired)
Available 8:00 a.m.-5:00 p.m. Local Time
Monday-Friday

 
Canada

800-565-3673
Available 8:30 a.m.-5:00 p.m. Local Time
Monday-Friday

SYNC, MyFord Touch & Navigation
United States

English 800-392-3673 (Prompts 1 then 3)
Spanish 800-392-3973 (Prompts 2 then 3)
Monday-Saturday 8:30 a.m.-10:00 p.m. ET
Sunday 11:30 a.m.-10:00 p.m. ET

Canada

English 800-565-3673 (Prompts 1 then 3)
French 800-565-3673 (Prompts 2 then 3)
Monday-Saturday 8:30 a.m.-10:00 p.m. ET
Sunday 11:30 a.m.-10:00 p.m. ET

Incentives, Brochures, Test Drives

Marketing Program Headquarters
800-334-4375

MyFord Magazine

800-335-1357

By E-mail

If you live outside the U.S. or Canada, please visit Ford Global to find your local contact information.

By Twitter

Customer Relationship Center

@FordCustService
Available 8:00 a.m.-5:00 p.m. Eastern Time
Monday-Friday