Owner Support

Frequently Asked Questions

Top Frequently Asked Questions

How do I know if I have a recall on my vehicle?

To check if there is an open recall on your vehicle, visit our Recall Information page and enter your Vehicle Identification Number (VIN). Recalls are actions we take to remedy a safety- or emissions-related concern.

If your vehicle is affected, it may require you to return to your Ford or Lincoln Mercury Dealer for service.

If your vehicle isn’t affected, it may be because it was built at a different time or using a different part than the affected vehicles.

What is Sync?

SYNC is an in-vehicle communications and entertainment system that enables you to operate your mobile phone and portable media player hands-free using simple voice commands.

More information about Sync

How do I contact Ford Credit?

Ford Credit is an indirect, wholly owned subsidiary of Ford Motor Company.

For automobiles not financed with Ford Motor Credit , please contact the bank which provided the financing.

Customers trying to return lease vehicles when dealership is no longer in business, should contact Ford credit.

Please contact the Customer Service Center via e-mail or call 1-800-727-7000 (Monday - Saturday, 7:00am - 8:00pm CST) for more information.

How do I find a Ford, Lincoln or Mercury Dealer in my neighborhood?

It is recommended that you visit your selling or servicing dealership. If this is not an option, you may visit any Ford, Lincoln, or Mercury dealership for assistance.

Use the Dealership Locator website to find the Ford, Lincoln, or Mercury Dealer nearest your home. Once you have accessed the website, type in your zip code or city and state in the required fields and click Find a Dealer .